Dupaco Plans Learning Lab Branch in Carroll

4/1/2019

Dupaco Plans Learning Lab Branch in Carroll

Dupaco Community Credit Union plans to remodel and expand its current building into a full-service learning lab branch. The newly expanded retail space is expected to be completed in late 2019.

Structural demolition of its current building at 503 W. Highway 30 is slated to begin on April 4. This will lead way to its current 2,590 square foot building to be expanded into a two-story, 6,211 square feet, Dupaco Learning Lab. The current branch will be open normal hours throughout the entire project.

Full-service Dupaco branches are primarily designed to help members understand money and improve their financial positions. Some back-office support employees are also expected to occupy the updated Carroll space.

The planned learning lab branch will focus on teaching members how to control their money through hands-on demonstration of Dupaco desktop, tablet, and mobile deposit services, and more.

The expanded branch will deploy a service delivery technology featuring live video tellers which allows live tellers to conduct real-time, face-to-face video transactions from a distance. Dupaco employees located at a central location in Dubuque will remotely operate the Carroll lobby and drive-through video teller machines.

The new video teller technology is intended to boost the credit union’s mission to improve each member’s financial position, according to Dupaco Chief Marketing Officer David Klavitter.

“Live video tellers will give members more access to Dupaco branch employees in order to have deeper conversations about money, products, and services,” he said. “We also expect the video tellers to increase future opportunities for member convenience—to serve more members, in more places, with expanded hours of service.”

In addition to the live video teller technology, the Carroll Learning Lab branch will feature:

  • iPad training counters to help members learn how to use Dupaco’s increasing number of convenient mobile services;
  • Interactive laboratory tables for small group discussions and offices;
  • Built-in electronic wall displays to aid in consultations about money; and
  • Signage and lighting which use LED illumination to conserve energy and reduce electricity costs by more than 35% annually.